Terms and Conditions of Ezeey Packers and Movers
Please read these Terms and Conditions carefully before using the Ezeey Packers and Movers website or booking any packing, moving, vehicle transport, warehouse storage, local shifting or domestic relocation service. By using our website or requesting a service quote, you agree to follow the terms mentioned on this page.
Agreement Between Customer and Ezeey Packers and Movers
These Terms and Conditions define the rules, responsibilities and limitations related to the use of our website and services. Ezeey Packers and Movers provides household shifting, office relocation, car transport, bike transport, packing and moving, loading unloading, warehouse and storage, local shifting and domestic relocation services through our head office in Greater Noida and branch offices in Pune and Hissar.
When a customer submits an enquiry, requests a quotation, books a service or communicates with our team through phone, WhatsApp, email or website form, it is considered that the customer has read, understood and accepted these Terms and Conditions. These terms are created to keep the service process clear, transparent and fair for both the customer and the company.
General Terms for Website and Service Use
The following terms apply to all customers, visitors and users who access our website or request our relocation services.
1. Website Use
The content available on this website is provided for general information about Ezeey Packers and Movers, our services, locations, policies and customer support process. Visitors should not misuse the website, copy content without permission, attempt unauthorized access or use the website for any illegal or harmful activity.
2. Service Information
We try to provide accurate and updated service information on the website. However, service availability, process, pricing, routes, manpower, vehicle type and delivery timelines may vary according to location, goods quantity, distance, weather, traffic, road conditions and operational requirements.
3. Enquiry and Quotation
Any quotation shared through phone, WhatsApp, email or website form is usually based on the details provided by the customer. If the actual goods quantity, floor, distance, packing requirement, loading situation or service condition is different from the provided information, the final charges may change.
4. Pricing and Charges
Packers and movers charges depend on goods volume, distance, packing material, manpower, floor number, lift availability, vehicle size, insurance requirement, storage need and service location. Approximate charges shown on the website are only for guidance and may not be treated as final fixed charges.
5. Booking Confirmation
A service booking is considered confirmed only after customer approval, proper discussion of service details and any required advance payment. The customer must verify pickup address, destination address, date, time, goods details and selected service before confirming the booking.
6. Payment Terms
Payment terms may vary according to service type and booking discussion. Customers may be required to pay advance amount before service execution and remaining payment as per agreed terms. Any extra service, additional goods, waiting charge, storage requirement or route change may lead to additional charges.
Service Booking, Rescheduling and Cancellation Terms
Customers should book their packing and moving service after confirming all important details such as moving date, pickup address, destination address, goods quantity and service type. If a customer wants to reschedule the move, it should be informed as early as possible so our team can check manpower, vehicle and service availability.
Cancellation charges may apply if the customer cancels the booking after manpower, vehicle, packing material or operational arrangements have already been made. Advance amount may be adjusted, refunded or partially deducted depending on booking stage, expenses incurred and agreed terms at the time of booking.
Cancellation may depend on:
Time of cancellation before moving date.
Vehicle, manpower or packing material already arranged.
Advance payment and booking confirmation status.
Special service arrangements or long-distance movement planning.
Important Responsibilities of the Customer
Customers are requested to provide correct information and follow basic service guidelines for a smooth relocation experience.
Correct Address Details
Customer must provide complete pickup and delivery address, floor details, lift availability and contact person details.
Goods Declaration
Customer should clearly inform goods quantity, fragile items, valuable goods, heavy items and special handling requirements.
Restricted Items
Customer should not include illegal goods, hazardous materials, cash, jewelry, documents or prohibited items without discussion.
Final Checking
Customer should check goods at pickup and delivery time and report any concern as early as possible.
Goods Safety, Packing and Transport Conditions
We take reasonable care during packing, loading, transport and unloading, but customers should also understand practical moving conditions.
1. Packing and Handling
Ezeey Packers and Movers uses packing materials and handling methods according to the type of goods and service requirement. Fragile items, electronics, glass items and delicate goods should be clearly identified by the customer before packing starts.
2. Valuable and Personal Items
Customers are advised to personally carry cash, jewelry, important documents, laptop data, certificates, medicines, keys, personal identity documents and other valuable items. The company may not be responsible for such items if they are packed without proper declaration.
3. Prohibited and Hazardous Items
Items such as explosives, inflammable goods, illegal materials, chemicals, weapons, perishable food, plants or pets may require special discussion or may not be accepted for regular transport. Customers must not hide such items inside packed goods.
4. Delivery and Unloading
Delivery time may depend on distance, traffic, route condition, vehicle availability, weather, local restrictions, loading time and operational issues. Customer or authorized person should be available at the destination for receiving goods and checking delivery.
Insurance, Damage and Liability Terms
Transit insurance or goods insurance may be available depending on service type, customer requirement and insurance terms. If the customer wants insurance, it should be clearly discussed before booking the service. Insurance charges, coverage, claim process and exclusions depend on the applicable insurance provider and policy.
Ezeey Packers and Movers is not responsible for loss or damage caused due to natural calamities, accidents, riots, fire, flood, road restrictions, government action, customer’s wrong declaration, poor condition of goods, weak furniture, internal electronic faults or circumstances beyond reasonable control.
Liability limitations may apply in case of:
- Undeclared fragile or valuable goods.
- Goods packed by customer without inspection.
- Old, weak, damaged or poor-condition furniture.
- Electrical or mechanical faults inside appliances.
- Delay due to traffic, weather or route restrictions.
- Force majeure or events beyond company control.
Content, Images, Links and Third-Party Tools
Website information is provided to help visitors understand our services, policies and service locations.
Images and Visuals
Images used on the website may be service-related graphics, brand visuals or representative images created for better understanding of packing and moving services. Actual service process may vary according to move.
External Links
Our website may include links to WhatsApp, email, phone dialer, social media, Google tools or other external platforms. We are not responsible for the privacy policy, content or technical issues of third-party websites.
Content Accuracy
We try to keep website content accurate, but errors, outdated details or service changes may occur. Ezeey Packers and Movers reserves the right to update, modify or remove website content anytime.
Dispute Resolution and Governing Terms
In case of any concern, complaint or dispute related to quotation, booking, service, payment, damage claim or delivery, customers are requested to first contact Ezeey Packers and Movers through official communication channels. We will try to review the matter and provide a practical solution based on service records, booking discussion and applicable terms.
Any dispute shall be handled as per applicable Indian laws and relevant jurisdiction depending on company operations and booking location. These Terms and Conditions do not limit any legal rights available to the customer under applicable law.
Changes to Terms
Ezeey Packers and Movers may update these Terms and Conditions from time to time due to service changes, website updates, operational requirements or legal needs. Updated terms will be posted on this page.
Acceptance of Terms
By using our website, submitting enquiry details, requesting quotation or booking any service, you agree to these Terms and Conditions and accept the service rules mentioned here.
Contact for Terms
For questions related to these Terms and Conditions, customers may contact Ezeey Packers and Movers through the official email or contact page of the website.
Have Questions About Our Terms and Conditions?
You can contact Ezeey Packers and Movers for service-related questions, booking terms, quotation discussion or policy clarification.