Privacy Policy of Ezeey Packers and Movers
This Privacy Policy explains how Ezeey Packers and Movers may collect, use, store and handle personal information shared through this website, Contact Form enquiries, phone calls, WhatsApp, email and other service communication channels.
Our Approach to Customer Privacy
Ezeey Packers and Movers provides information related to household shifting, office relocation, packing and moving, bike transport, car carrier, loading support and storage-related moving requirements. When you use our website or contact us, you may share information that helps us understand your moving requirement.
We use enquiry information for service communication, quote discussion, customer support and operational planning. We do not sell or rent personal information to unrelated third parties for their own marketing purposes.
How Information May Be Collected and Used
The type of information collected depends on how you interact with our website.
1. Information You Share
When you submit an enquiry form, call, WhatsApp or email us, you may share your name, mobile number, email address, pickup location, destination, shifting date, service type, goods details and any message entered by you.
2. Moving Requirement Details
We may use information about household goods, office items, bikes, cars, floor number, lift availability, packing needs, loading access and route details to understand your moving requirement and discuss an estimate.
3. Contact Form 7 Enquiries
Information submitted through our website enquiry form may be delivered to our designated enquiry email inbox for responding to your request and discussing household shifting, vehicle transport or other moving services.
4. Calls and WhatsApp
When you contact us through the Call or WhatsApp buttons, your communication may be handled through your phone dialer or WhatsApp application. Any information you choose to share may be used for enquiry follow-up and service-related communication.
5. Technical Information
The website may collect limited technical information through hosting logs, cookies, analytics or similar tools where enabled. This may include browser type, device type, pages visited, referral source, approximate usage data and website performance information.
6. How We Use Information
Information may be used to respond to enquiries, discuss quotes, confirm service details, provide customer support, improve website content, maintain communication records and manage legitimate moving-service requirements.
Website Cookies and Technical Tools
Cookies are small files that may be stored on your device to help websites function properly and understand basic visitor activity. The website may use cookies or analytics tools where required for performance measurement, page improvement and website administration.
You can control cookies through your browser settings. Disabling certain cookies may affect some website functions or the way website pages perform.
Cookies or analytics may help with:
Understanding page visits and general website usage.
Checking website speed, technical performance and error trends.
Improving page structure and enquiry experience.
Measuring website marketing or conversion activity where enabled.
When Information May Be Shared
Personal information is shared only when reasonably required for an enquiry, service discussion, operational coordination or a lawful requirement.
Service Coordination
Relevant enquiry information may be shared with authorised team members involved in customer communication or service planning.
Moving Operations
Where required for a confirmed service discussion, relevant pickup, destination and goods information may be shared for moving coordination.
Legal Requirement
Information may be disclosed when required by applicable law, a lawful request, safety requirement or dispute-resolution process.
No Unrelated Sale
We do not sell or rent your personal information to unrelated third parties for their independent advertising or promotional use.
How We Handle Your Information
We aim to use reasonable administrative and technical practices to handle enquiry information responsibly.
Limited Access
Customer information should be accessed only by people who need it for enquiry response, service discussion, support or operational coordination.
Reasonable Safeguards
We take reasonable steps to reduce the risk of unauthorised access, misuse or loss of enquiry information. However, no online communication method can be guaranteed to be completely risk-free.
Retention of Information
Enquiry and communication details may be retained for as long as reasonably required for service discussion, customer support, record keeping, dispute handling or applicable legal requirements.
External Links and Communication Services
Some website buttons or tools may redirect you to platforms controlled by other companies.
WhatsApp, Phone and Email
Call links, WhatsApp links and email links may open your phone dialer, WhatsApp application or email application. These platforms apply their own privacy policies and terms.
Google and Analytics Tools
Where Google Analytics, Google Tag Manager or similar tools are enabled, their processing may be subject to the relevant third-party platform terms and privacy settings.
External Websites
Links to maps, social media, review platforms or other websites are provided for convenience. We are not responsible for the privacy practices or content of external websites.
Request Correction or Removal of Your Enquiry Information
You may contact us to request correction of information shared through our website or to ask about withdrawal of a marketing follow-up. You may also request deletion of enquiry information, subject to reasonable service, record-keeping and legal requirements.
To help us identify your enquiry, include your name, registered phone number and details of the request when contacting us.
You may ask what basic enquiry information you have shared with us.
You may request correction of incorrect contact or moving details.
You may request removal of enquiry data, subject to valid limitations.
You may ask us to stop non-essential follow-up communication.
Children’s Privacy
This website is intended for adults seeking relocation support. We do not knowingly collect personal information from children for service enquiries.
Policy Updates
This Privacy Policy may be updated when website tools, enquiry processes, service communication methods or legal requirements change.
Your Consent
By using this website or voluntarily submitting your enquiry details, you acknowledge this Privacy Policy and the information practices described here.
Questions About Your Privacy or Enquiry Data?
For privacy-related questions, correction requests or enquiry-data removal requests, contact Ezeey Packers and Movers through the details below.