Privacy Policy of Ezeey Packers and Movers
At Ezeey Packers and Movers, we respect the privacy of every visitor and customer. This Privacy Policy explains how we collect, use, protect and manage information shared through our website, enquiry forms, WhatsApp enquiry, call request, service booking and other communication channels.
Our Commitment to Your Privacy
Ezeey Packers and Movers provides packing, moving, household shifting, office relocation, car transport, bike transport, warehouse and storage, local shifting and domestic relocation services. While using our website, you may share some personal details such as your name, mobile number, email address, pickup location, drop location, service requirement and moving details. We collect this information only to understand your relocation need and provide better service assistance.
We do not sell your personal information to any third party. The information shared by you is used only for enquiry handling, quotation support, service communication, booking assistance, customer support and internal business improvement. By using our website, you agree to the practices described in this Privacy Policy.
Information We Collect and How We Use It
This section explains what type of information may be collected when you interact with our website or services.
1. Information You Provide to Us
When you fill out an enquiry form, request a quote, send a WhatsApp message, call us or contact us through the website, we may collect details such as your name, mobile number, email address, pickup address, delivery address, service type, shifting date, goods details and any message you submit. This information helps us understand your packing and moving requirement and respond with suitable service support.
2. Service Requirement Details
For relocation services, we may ask for details related to household goods, office items, vehicle transport, warehouse storage, floor number, lift availability, packing requirement, distance, loading and unloading requirement, preferred moving date and destination city. These details are collected only to prepare an estimated quote and plan the service better.
3. WhatsApp and Call Enquiry Data
Our website may include WhatsApp enquiry buttons, call buttons and location-wise enquiry forms. When you submit a form, your selected office location and enquiry details may open in WhatsApp so that our team can respond quickly. We use this information to communicate with you regarding your moving requirement, quotation, follow-up and service-related assistance.
4. Automatically Collected Information
Like many websites, our website may collect basic technical information such as browser type, device type, pages visited, time spent on the website, general location data, IP address and referral source through cookies, analytics tools or server logs. This information helps us improve website performance, user experience and service presentation.
5. Cookies and Tracking Technologies
Cookies are small files stored on your device to improve browsing experience. Our website may use cookies to understand user behavior, remember basic preferences, improve page speed, analyze website traffic and improve digital marketing performance. You can disable cookies through your browser settings, but some website features may not work properly after disabling them.
6. How We Use Your Information
We may use your information to respond to enquiries, provide packing and moving quotes, confirm service details, arrange customer support, improve website content, follow up on service requests, send booking updates, understand customer requirements and improve our business communication. We use your data only for genuine service and support purposes.
When Your Information May Be Shared
Ezeey Packers and Movers does not sell, rent or trade your personal information. However, in some service-related cases, your details may be shared with internal team members, branch office staff, packing team, moving team, vehicle transport team or service support partners only when it is required to complete your enquiry or service.
For example, if you request household shifting, your pickup and drop details may be shared with the moving team for planning. If you request car or bike transport, vehicle-related details may be shared with the concerned service team. Such sharing is limited to operational requirements.
We may share data only for:
Preparing relocation estimate and service quotation.
Coordinating packing, loading, transport and delivery.
Providing customer support and enquiry follow-up.
Complying with legal, safety or operational requirements.
How We Protect Your Information
We take reasonable steps to protect customer information from unauthorized access, misuse, loss or disclosure.
Limited Access
Customer information is accessed only by people who need it for enquiry handling or service support.
Responsible Handling
We try to handle customer details responsibly and use them only for service-related communication.
Safe Communication
Enquiry details shared through WhatsApp, phone or forms are used to provide moving support and updates.
No Data Selling
We do not sell customer personal information to marketing companies or unrelated third parties.
External Links, Tools and Third-Party Platforms
Our website may include external links or third-party tools to improve user experience and communication.
Google, Analytics and Search Tools
Our website may use analytics or search-related tools to understand traffic, user behavior and website performance. These tools may collect non-personal technical information such as device type, browser, visited pages and general traffic data.
WhatsApp, Email and Phone Links
Our website may include WhatsApp buttons, email links and call buttons. When you click these links, you may be redirected to WhatsApp, email app or phone dialer. The privacy practices of those platforms are governed by their own policies.
External Website Links
Our website may contain links to other websites such as social media pages, partner websites or useful resources. We are not responsible for the privacy policy, content or practices of external websites. Users should review the privacy policy of any external site before sharing personal information.
Your Control Over Your Information
You may contact us to request correction, update or removal of personal information shared through our website enquiry form or communication channels. We will try to process reasonable requests as per practical business, service and legal requirements.
You can ask what basic information you have shared with us through enquiry or communication.
You can request correction of incorrect phone number, email, address or service details.
You can request deletion of your enquiry data, subject to genuine business and legal limitations.
You can ask us to stop follow-up communication if you no longer need our service support.
Children’s Privacy
Our services are intended for adults and people who are looking for relocation support. We do not knowingly collect personal information from children. If any such information is submitted by mistake, it can be requested for removal.
Policy Updates
Ezeey Packers and Movers may update this Privacy Policy from time to time to reflect website changes, service updates, business requirements or legal needs. The updated policy will be posted on this page.
Your Consent
By using our website and submitting your information through enquiry forms, WhatsApp, phone or email, you consent to this Privacy Policy and agree to the collection and use of information as described here.
Need Help Regarding This Privacy Policy?
For privacy-related questions, correction requests or information removal requests, you can contact Ezeey Packers and Movers through our official email.